All telecom credits, SMS wallet balances, wholesale subscriptions, and white-label platform setup fees purchased through Bulk5 are STRICTLY NON-REFUNDABLE once activated or transferred. Please ensure you test sample campaigns and understand route characteristics before purchasing high-volume reseller packages.
1 Strict Non-Refundable Nature of Telecom Credits
Telecommunication routing resources, SMPP/SS7 gateway capacity, carrier port allocations, and DLT routing configurations are committed upfront with mobile network operators upon wallet balance provisioning. Consequently:
- Payments made via UPI, Bank Transfer (NEFT/RTGS), PayPal, Cryptocurrency, or WhatsApp Billing Desks are final and non-reimbursable.
- Unused wallet balances cannot be converted back into fiat currency, refunded to bank accounts, or transferred to third-party entities.
- No refunds or chargebacks will be entertained due to changes in marketing strategy, company closure, or client-side campaign discontinuation.
2 Zero Tolerance for Fraud, Phishing & Account Forfeiture
We enforce an absolute zero-tolerance policy against unauthorized, deceptive, or fraudulent activities. The following violations result in IMMEDIATE ACCOUNT SUSPENSION, COMPLETE WALLET BALANCE FORFEITURE, AND TELECOM BLACKLISTING WITHOUT REFUND:
Prohibited Abuse Scenarios:
• Sending bank impersonation alerts, fake lottery/prize claims, or phishing links.
• Unauthorized promotional broadcasting to DND registries in violation of TRAI regulations.
• Header spoofing or attempting to bypass DLT content template validation engines.
• Distributing malicious APK downloads or unverified financial loan schemes.
3 Carrier Delivery Failures & Ineligible Refund Claims
SMS credits are consumed upon submission to telecom carrier networks for delivery attempt. Credits are not refundable for messages that fail due to recipient-side conditions, including:
- Recipient mobile handset switched off, out of network coverage, or memory full.
- Invalid, disconnected, or unallocated destination mobile numbers.
- Handset-level SMS filtering, carrier DND activation, or operator firewall scrubbing.
- Content rejection caused by client-submitted unapproved templates.
4 Unauthorized Chargeback Penalties
Initiating an unauthorized chargeback or payment reversal through banking rails or PayPal without prior written arbitration with our billing team constitutes a breach of contract. In such events, the associated user and all affiliated downline accounts will be permanently locked, and outstanding damages will be referred to legal recovery and credit reporting agencies.
5 Billing Assistance Desk
If you have questions regarding credit allocations, rate invoices, or ledger reconciliation, please connect with our billing desk at care@bulk5.com.